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Network Voice Engineer at Mississauga, ON

Mississauga, Ontario, Canada
December 04, 2018


I am Suresh from “InfoWays” that is based out of NJ. InfoWays helps major clients in the United States fulfil their technical staffing needs. I came across your resume on dice/monster/Tech and found that your profile is a good match for one of our client’s requirement. I am keen to get in touch with you, if you are interested and ready to relocate for the opportunity.

Requirement details:

Role : Network Voice Engineer

Location : Mississauga, ON

Duration : Fulltime

BGV will be done for the selected candidates.

Please respond with your updated word resume and requested details:

Full Name :

Work Authorization:

Contact Number :

Skype ID:

Current location:

Higher Educational details with passed out year & University:

Expected Salary/Annum:

Availability for job:

Best time to take interview:

Feel free to contact me for any further information.

Job Description:


7+ years of experience in advanced technical support

CCNA/CCNP certification required

CCIE certification preferred

ITIL Foundation Certification Required

Possess the ability to think analytically while working in a high volume work environment

Strong analytical and troubleshooting skills.

Able to easily communicate complex concepts and instructions to non-technical end-users

Possess knowledge and understanding of network designs and concepts

Able to apply technical knowledge to troubleshoot and isolate VoIP Issues

Required Knowledge/Technical Skills

Expert level experience in handling Cisco IP telephony Network Infrastructure.

Intermediate Understanding of foundation concepts: OSI and TCP/IP Model, VTP, STP, Ether channel, HSRP, Routing Protocols etc.

Intermediate understanding of switching concepts – VLAN, Voice VLAN, Inter Vlan routing, PoE etc.

Intermediate Understanding of UCS, ESXi and CIMC

Ability to analyze various CUCM, unity, unity connection and gateway debug logs/traces

Expert understanding of the following Cisco Unified Communication Products

CUCM 6.x, 7.x, 8.x and above

Cisco Unity Connection

Cisco Unified Communication Express & Cisco Unity express

Cisco Voice Gateways (ISR Routers and Analog gateways)

Gateway protocols: H323, SIP, MGCP

Trunks, E1/ T1(CAS,CCS), FXS /FXO etc.



Presence, Jabber IM

Key Skills

Excellent Voice and Communication Skills.

Global orientation and Process oriented.

Ability to stay focused and Open to work in night shifts

Additional customer POC for incident escalation.

Coordination of communication bridges during major outages.

Internal incident quality audits.

Perform root cause Analysis

Perform Trend Analysis and suggest appropriate remedial actions

Ability to work on problems of moderate to wide scope and moderate to high complexity to provide a solution.

Recreate complex issues in lab to identify and solve problems

Create MOPs and change plans as required.

Superior people skills.

Ability to work effectively with and provide guidance/mentoring to other members of the work groups.

Promotes and solicits ideas within the team.

Working knowledge of Networking industry, products and protocols.

Able to determine problems and deliver known solutions with a high level of customer satisfactions.

Suggests modifications to processes and procedures.

Exercises judgment within defined procedures to determine appropriate action.

Interacts well with peers.

Best Regards