Order Fulfillment/Customer Service

Job Location: Pleasanton, CA

Job Duration: 3-6 months

Job Description:

We are seeking an Order Fulfillment/Customer Service for a very important client.

Responsibilities:

Selling gift cards

-Involves opening envelopes from mailed gift cards that are received

-Check gift card balances on received cards

-Sending payment on gift cards to customers

-Inputting cards into inventory

Buying gift cards

-Involves retrieving the gift cards from inventory and mailing them out

-Manage and navigate orders through a customized queue system

-Process the shipping of 85% of orders, verifying balances, and packing envelopes

-Process up to 800 gift cards daily

-Folding invoices into envelopes

-Sending out E-mails to customers

-Provide customer support by making verification phone calls

Requirement:

The ideal candidate will possess the following qualifications:

-Must be MAC proficient and be able to navigate a browser

-Familiar and be able to navigate in Google Chrome

-Attention to detail, and ability to respond quickly to developing issues

-Data entry and ability to do basic keyboard entry

-Strong interpersonal skills

-Strong sense of customer service principles

-Problem solver and ability to communicate clearly and concisely