Kronos Technical Specialist

Company DescriptionIDEALFORCE has a CONTRACT position available immediately for a Kronos Technical Specialist to join our customer in Columbus, OH. Job Description- Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application- Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application- Consult on application aspects of break/fix approaches and planned enhancements- Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application- Work to understand customer issues and communicate these issues to various stakeholders- Maintain the Kronos Workforce Central Operation Processes- Proactively identify and implement service improvements in operational delivery processes- Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment- Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation- Document results of analysis in Event / Incident Management database- Help drive Kronos Workforce Central performance improvements- Assist in validating Kronos Workforce Central contract performance- Customize Kronos software to meet the State's needs- Program SQL based queries and views to develop interfaces and customized reports- Provide program specific training and follow-up support for new agencies - Develop documentation for the configuration of the software based on discovery and union contracts- Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software.

QualificationsMandatory: - 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience. - Experience with large workforce use of Kronos (i.e. over 10,000 employees)- Experience supporting Kronos for union/bargaining unit workforcePreferred: - WFC Configuration and alignment with Organization Pay Rules- WFC Mobile Application Support- Time Clock Management/Management of Time Cardso Intouch o Series 4000 o Other time capture devices- Integration to PeopleSoft Applicationo BizTalko Workforce Integration Manager- WFC Architecture and Technology support including SQL Server database support- Public Sector experience- Application management/outsourcing experience- Kronos application patch, bundle, or image experience (WFC 7.0 or higher)- Excellent verbal and written communication skills- Ability to interface and resolve issues across all levels of an organization- Writing WFC reportsPreferred Education- 4 year college degree - Project Management Professional (PMP) certification- Kronos WFC training coursesAdditional InformationAdditional Information :- "All your information will be kept confidential according to EEO guidelines". -

Job Type: Full-Time, Permanent