Front Desk Manager

Job Description

Front Desk Leadership

Pavilion Oceanfront Resort is hiring a Front Desk Manager to guide daily front desk operations and keep guest service running smoothly across day and evening coverage. This full-time, onsite role pays $20.50–$21.00 and requires flexibility to cover various shifts as needed to include day, mid and evening shifts.

Key responsibilities include supervising and coaching front desk associates, supporting accurate guest check-in/check-out, handling guest concerns with calm conflict resolution, training new team members, and ensuring policy, cash-handling, and service standards are followed.

Required qualifications/skills:

- Prior front desk operations experience; supervisory leadership preferred

- Strong customer service, communication, and problem-solving skills

- Comfort with Maestro (or similar PMS), multi-line phones, cash handling, and Microsoft Office

You’ll start by checking arrivals, room status, and any notes from the prior shift, then touch base with the team to set priorities. Throughout the day you’ll balance quick decisions with a steady presence—answering calls, stepping in when the lobby gets busy, and keeping records and reports organized. Between guest interactions, you’ll coordinate with housekeeping and maintenance to keep expectations clear and timelines realistic. As the pace changes from daytime to evening coverage, you’ll reset the desk for the next wave of check-ins and wrap up with a clean handoff so the next shift can pick up without surprises.Benefits Snapshot

Season-end Bonus

Annual Pay Increase

Up to 6 weeks a year of vacation

Major Medical, Dental, and Vision

401(k) Retirement Plan

Background check required

Job Posted by ApplicantPro

Full-time