Order Processing & Logistics Coordinator

Job Description

The Role

You will be the link between our U.S. customers, our service team and our manufacturing plants. You will manage the order process end to end in close coordination with the manufacturing plants, handle the administrative side of logistics and trade, and support day-to-day warehouse operations. The role is roughly 70-80% order processing and administration and 20-30% logistics administration and warehouse work.

What You Will Do

Order processing and customer administration

Enter, convert, track and maintain customer orders in our ERP system

Convert and forward sales orders as purchase orders to our manufacturing plants in Canada and Europe

Help ensure and track the successful, on-time delivery of spare parts

Create and send customer invoices and follow up on open payments

Create and send internal invoices according to intercompany rules

Handle U.S. border tariffs and duties on cross-border transactions and pass them on to the end customer

Process improvement

Standardize local procedures and create clear SOPs

Logistics and warehouse (approx. 20-30%)

Coordinate shipments and handle logistics administration

Receive, store, package and ship parts

Manage local warehouse stock and keep inventory records accurate

What You Bring

Commercial education or equivalent experience

3-5 years of experience in a similar industry or role

Proficiency in MS Office, ERP systems, accounting and CRM tools

Fluent business English, written and spoken

A strong customer focus and excellent interpersonal skills, as both a consultant to customers and a team player

Ability to work independently

Ability to lift up to 30 lbs”

A disciplined, driven and self-motivated way of working

Authorization to work in the United States

Nice to have

Background or experience in a technical field

Foreign trade education or experience (customs, import/export, tariffs and duties)\nCompany Description

We are an international machinery manufacturer with production plants in Canada and Europe and major customer base in the U.S. market. Our Mount Prospect location is a small, close-knit team and local warehouse that receives and ships and refurbishes spare parts to customers across the United States. We are looking for a reliable, hands-on coordinator to keep orders, shipments and paperwork running smoothly from the first order to final delivery.

Full-time