Senior Software Support Engineer - Ruby on Rails SaaS

Senior Software Support Engineer, Ruby on Rails SaaS\n Columbus, OH Full-time $100,000 to $150,000 a year\n Hands-on Tier 3 engineering role fixing production issues in code, not a help desk.\n Must-Haves\n\n 5+ years SaaS engineering or production support\n Rails, React, TypeScript, PostgreSQL\n AWS, Docker, Kubernetes\n AI coding tools\n\n What You'll Do\n\n Resolve escalated production issues\n Write code fixes\n Run root-cause analysis\n Build diagnostic automation\n\n Nice-to-Haves\n\n SOC 2 or HIPAA\n AngularJS to React migration\n Playwright\n\n Compensation and Benefits\n\n $100,000 to $150,000 a year\n\n About the Company\n A mission-driven SaaS company.