Customer Support Representative II

Must Have:

Computer skills such as navigating between multiple screens and effective communication

Customer Service

Intermediate-advanced computer skills: Word, Excel, and Outlook (Microsoft Office)

Nice To Have

Basic computer knowledge and familiar with outlook.

Excellent written and verbal communication skills

JOB DESCRIPTION

Customer Service Representative to provide exceptional service and support to customers utilizing Parcel Pro's insured shipping and risk management solutions.

This role serves as the primary point of contact for customer inquiries related to shipping insurance, account services, policy administration, claims support, shipment tracking, and general account maintenance.

Customer Support:

Respond to customer inquiries received through phone, email, chat, and other communication channels.

Provide accurate and timely information regarding Parcel Pro products, services, and policies.

Resolve customer concerns professionally while maintaining high customer satisfaction levels.

Document customer interactions and follow-up activities within designated systems.

Build positive relationships by demonstrating professionalism, empathy, and responsiveness.

Assist customers with account setup, maintenance, profile updates, and general account inquiries.

Support policy-related requests and documentation requirements.

Verify account information and ensure data accuracy.

Duties may include: maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include: