New Business Development Representative

Job Description

Family Value Cleaning Services is seeking a motivated, personable, and results-driven Business Development Representative to help grow our commercial cleaning and water damage restoration divisions.

This is a full-time, relationship-focused sales position. The Business Development Representative will be responsible for developing new business, building long-term referral relationships, following up with prospects and customers, and helping convert incoming calls and leads into scheduled appointments.

The ideal candidate is comfortable talking with people, developing professional relationships, making outbound calls, visiting businesses in person, following up consistently, and asking for the business.

Primary Responsibilities

Business Development & Relationship Building

Develop and maintain relationships with key referral partners, including:

Plumbers and plumbing companies

Property managers and property management companies

Apartment communities

Insurance agents

Realtors and real estate professionals

Commercial property owners and facility managers

Other businesses that can provide recurring cleaning or water-damage restoration referrals

The Business Development Representative will regularly communicate with referral partners, visit businesses, conduct follow-ups, and work to make our company their preferred provider for cleaning and water damage restoration services.

Water Damage Restoration Referral Development

A major responsibility of this position will be developing relationships with plumbers and other professionals who encounter water damage situations.

Responsibilities include identifying potential plumbing partners, introducing our water damage restoration services, maintaining ongoing contact with plumbing companies, and developing mutually beneficial referral relationships.

The goal is to make Water Restoration King one of the first companies our referral partners call when their customers experience water damage.

Commercial Cleaning Sales

The Business Development Representativer will actively generate new commercial cleaning opportunities, with an emphasis on:

VCT Floor Care: Prospect businesses and facilities with VCT flooring and sell professional VCT stripping, waxing, and floor-maintenance services.

Janitorial Services: Develop recurring commercial janitorial accounts by identifying businesses that need dependable ongoing cleaning services, scheduling walkthroughs, assisting with proposals, and following up until a decision is made.

Potential customers may include offices, medical facilities, churches, schools, daycares, retail locations, apartment communities, commercial buildings, and other facilities.

Phone & Appointment Management

The Business Development Representative will also help manage incoming customer communications.

Responsibilities include:

Answering incoming business calls professionally

Gathering customer and job information

Responding to new leads

Scheduling estimates, inspections, and service appointments

Following up with customers and prospects

Maintaining accurate customer and prospect information

Confirming appointments

Following up on outstanding estimates

Helping convert incoming inquiries into booked jobs

Sales Activity

This position requires consistent outbound business-development activity. The Account Manager should be comfortable:

Making outbound prospecting calls

Visiting potential commercial customers

Introducing the company to new referral partners

Following up by phone, text, and email

Networking with local businesses

Scheduling face-to-face meetings

Conducting regular follow-up with prospects

Maintaining relationships with existing referral partners

Asking customers and partners for referrals

Tracking leads, appointments, proposals, and sales opportunities

Qualifications

The ideal candidate will have:

Strong communication and interpersonal skills

Professional phone etiquette

Confidence speaking with business owners and decision-makers

Strong relationship-building abilities

Sales, account management, customer service, or business-development experience

Excellent follow-up and organizational skills

Ability to work independently and stay productive without constant supervision

A positive and professional attitude

Basic computer, email, and CRM skills

Reliable transportation and the ability to travel locally to meet prospects and referral partners

Experience in commercial cleaning, restoration, property management, insurance, plumbing, facility services, or B2B sales is helpful but not required for the right candidate.

What Success Looks Like

Success in this position will be measured by the Account Manager's ability to consistently create new opportunities and turn those opportunities into revenue.

Key performance indicators may include:

New plumbing/referral relationships developed

Referral partner meetings completed

New water damage leads generated

Commercial walkthroughs scheduled

VCT strip-and-wax jobs sold

New recurring janitorial accounts

Outbound calls and prospecting activity

Appointments scheduled

Estimates followed up on

Lead-to-customer conversion rate

Revenue generated from new accounts

Who We're Looking For

We're looking for someone who enjoys talking to people and understands that successful sales is largely about relationships and consistent follow-up.

This person should be comfortable picking up the phone, walking into a business, introducing themselves, building rapport with decision-makers, and staying in contact until an opportunity develops.

This is not a position for someone who wants to sit behind a desk and wait for customers to call. We are looking for someone who will actively pursue new relationships, create opportunities, and help grow the company.

Compensation

Competitive full-time compensation with the opportunity for performance-based incentives and/or commissions based on new business generated.

Compensation structure will be discussed during the interview process.