Sales Associate - Namibia

As a Sales Associate, your

primary role is to ensure superior customer service by answering product and

service questions, while suggesting information about other products and

services. You will be responsible to process orders, prepare customer correspondences

and fulfill customer needs to ensure customer satisfaction.

Duties and Key Areas of

Responsibility

First point of contact for all customer queries and processing of orders

Open and maintain customer accounts and profiles by recording account

information on the admin website

Liaison between Sales, Finance, IT and customers

Resolve product or service problems by clarifying the customer's

complaint; determining the cause of the problem; selecting and explaining the

best solution to solve the problem; expediting correction or adjustment;

following up to ensure resolution

Prepare product or service reports

Manage inbound customer calls

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive

communication

Handle customer complaints, provide appropriate solutions and

alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and

file documents

Go the extra mile to engage customers

Assist with placement of orders, refunds, or exchanges

Advise customers on available products

Omnibus & FICA Management

Ad hoc Duties as required from time to time.

Requirements

National Senior Certificate

Additional courses in relevant fields will be advantageous

Valid Driver’s License and Passport.

Minimum 1 year of experience in Sales

Excellent communication skills: Ability to effectively communicate with

customers, team members, and other stakeholders.

Results-oriented: Strong focus on achieving or exceeding sales targets.

Customer focus: Ability to build and maintain strong relationships with

customers and relevant stakeholders.

Adaptability: Ability to adapt to changing market conditions and customer

needs.

Problem-solving skills: Ability to identify and address sales-related

issues effectively.

Team player: Ability to collaborate with other departments to achieve

sales objectives