Meter Exception & Resolution Analyst - VF

Meter Exception & Resolution Analyst

Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop. We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

Essential Functions:

Investigate meter reading exceptions, communication failures, consecutive estimated bill accounts, and other meter-related issues to determine and document the underlying root cause.

Analyze meter, AMI, AMR, billing, customer, and operational data to identify barriers preventing successful meter reads and develop action plan for corrective action.

Coordinate with Meter Operations, Field Services, AMI Operations, Billing, Customer Operations, and other business areas to assign and track resolution activities.

Monitor the status of assigned corrective actions, follow up with responsible work groups, and ensure timely completion of required work to address root-cause issues.

Evaluate feedback received from responsible departments and determine whether additional investigation or work by another business area is required to fully resolve the issue.

Verify that meter readings are successfully obtained following corrective actions, validate that readings are complete and accurate, and ensure the information is available for downstream billing processes.

Required Qualifications for Position:

2 yr degree AS or AA

4-5 years of experience in similar role

Strong analytical and problem-solving skills with the ability to conduct root cause investigations.

Excellent oral, written, and interpersonal communication skills.

Ability to effectively coordinate work and resolution activities across multiple departments.

Microsoft Excel and data analysis skills.

Strong organizational, documentation, and follow-up skills.

DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.