ATM/Teller/ITM Testing Specialist - Onsite

ATM/Teller/ITM Testing Specialist

Genesis10 is currently seeking an ATM/Teller/ITM Testing Specialist for an onsite position with a Regional Financial Institution located in Columbus, OH. This is a 5+ month contract opportunity requiring 5 days per week onsite. Compensation: $49.00 - $59.00 per hour, W2, based on qualifications.

Position Overview: The ATM/Teller/ITM Testing Specialist is responsible for planning, coordinating, executing, and documenting end-to-end testing activities supporting enterprise initiatives across ATM, Teller, and Video Teller (ITM) channels. This role requires hands-on interaction with physical ATM/ITM hardware, plastics, lab equipment, and test environments to ensure accurate and high-quality validation of customer-facing transaction functionality. The specialist performs manual, onsite testing 5 days per week, supporting regression cycles, enterprise project initiatives, vendor integrations, and ongoing platform maintenance.

Key Responsibilities:

Conduct onsite manual testing for ATM, Teller, and ITM (video teller) transactions, including deposits, withdrawals, cash/check acceptance, card interactions, PIN flows, and error handling

Perform UAT coordination with internal teams, vendors, and project stakeholders

Execute test plans, scripts, and end-to-end transaction scenarios across Dev/Int/QA environments

Maintain lab equipment health, ATM/ITM hardware readiness, and test plastics/accounts

Run standard manual test processes and report results following enterprise testing guidelines

Validate data via queries and back-end verification for transaction completeness/accuracy

Create, update, and maintain test cases, test suites, and regression test libraries

Document testing results, defects, variances, and sign off packets

Log, triage, and maintain defects and work items in Azure DevOps (ADO)

Coordinate testing with vendors, ensuring alignment on functionality, defect expectations, and testing windows

Participate in off-hours production releases when needed to validate functionality

Support warranty period testing after product deployment

Provide guidance to junior team members and peers

Primary Requirements:

Hands-on ATM/ITM hardware experience (open/close machines, interact with cassettes, sensors, transports)

Strong manual testing experience, including regression and exploratory testing

Familiarity with teller and ATM transaction flows (deposits, withdrawals, transfers, error states)

Experience with Azure DevOps (ADO) for test case management, work item tracking, boards, and dashboards

Ability to run basic SQL/database queries for data validation

Experience maintaining and conditioning test cards ( "plastics") and accounts

Strong defect management and triage skills

Ability to interpret logs and provide clear communication to vendors

Ability to sit, stand, and repeatedly conduct ATM/ITM transactions

Comfort working inside an ATM/ITM device (safe door, transport area, card reader, sensors)

Onsite presence required Monday–Friday in Columbus, OH

Strong attention to detail and accuracy

Excellent written and verbal communication skills

Ability to collaborate with BSAs, developers, vendors, and project managers

Strong problem solving and analytical thinking

Ability to work independently with moderate supervision

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!