Office Manager

Job Description

KW Catalyst is a growing network of Keller Williams offices across the Mid-Atlantic, helping real estate agents grow their business and expand their impact. We are looking for an Office Administrator for our Northern Virginia location to be the heartbeat of that experience — the person who creates a welcoming, organized environment and makes sure agents and guests feel taken care of the moment they walk in.

This role does not include bookkeeping, commission processing, or transaction compliance, as those responsibilities are managed by our centralized Catalyst teams. However, basic financial literacy is required, including comfort with recording incoming checks, managing receipts, and processing simple vendor invoices. Your primary focus will be supporting people, facilitating communication, and ensuring smooth day-to-day office operations.

This role offers direct exposure to premier listings, complex transactions, and a high-performance real estate environment in the Washington, DC metro area. The right candidate will have the opportunity to grow into expanded sales or operational leadership as the team grows.

In person locations in Fairfax and Stafford, Virginia. Compensation:

$55,000 - $65,000

Responsibilities:ResponsibilitiesWhat You'll DoOffice Experience

Serve as the primary front desk presence, answering and directing incoming phone calls while providing a professional and welcoming first point of contact for agents, candidates, guests, and vendors.

Keep the office organized, stocked, and running at a high standard daily

Manage vendors, supplies, facilities, and conference room scheduling

Anticipate needs and solve problems before they become disruptionsAgent Onboarding & Support

Guide new/transferring agents through signing, license activation, and orientation

Coordinate onboarding, training, and coaching touchpoints

Be the go-to resource for agent questions — resolve most yourself, escalate the rest

Run 30/60/90-day check-ins to make sure new agents are thrivingCommunication & Culture

Keep agents informed on trainings, events, and updates

Support recognition, celebrations, and culture-building events

Coordinate calendars and priorities with the Team Leader

Connect the Towson office to the broader KW Catalyst networkContinuous Improvement

Use technology and AI tools to simplify and speed up admin work

Spot repetitive tasks worth automating or streamlining

Build simple systems and checklists that keep the office running smoothly

Qualifications:What We're Looking For

Genuine hospitality instinct — everyone who calls or walks in is a welcome guest

High follow-through — when you say you'll handle it, it gets handled

Proactive and naturally organized, without being asked

Tech-forward and comfortable using AI to work smarter

Calm under pressure, clear communicator, good judgment on what to escalateQualificationsPreferred Experience

2+ years in office management, executive/administrative support, hospitality, or client-facing coordination

Experience supporting a fast-paced team or leader

Real estate/brokerage experience is a plus, but not required

About Company

About Keller Williams Capital Properties

KWCP is one of the fastest-growing brokerages in the region — on track to serve 6,000 buyers, sellers, and investors in 2026. A locally owned brokerage built to be a platform for impact-driven agents, we operate across Maryland, Washington, DC, and Virginia. Our 1000+ agents and teams grow their business by over 20% year-over-year.

Full-time