IT Project & Services Management

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) / Description du poste (titre)

We are seeking a skilled Project & Services Manager to oversee infrastructure projects and service delivery. This role combines project management expertise with service delivery accountability, ensuring timely completion of initiatives and optimal performance of infrastructure services.

Preferred skills (heading) / Compétences particulières (titre)

Minimum 5+ years of progressive experience in project management and/or service delivery

Minimum 3 years of people management experience leading teams

Proven track record of delivering projects on time, within scope, and on budget

Experience with service operations and performance management

Experience in the financial services or insurance industry

Experience working in a matrix organization or large enterprise environment

Background in both waterfall and agile project methodologies

Experience implementing process improvement initiatives

Experience with digital transformation or technology implementation projects

Qualifications (heading) / Compétences (titre)

5+ years of project management experience

Experience in IT infrastructure or related technical environments

Knowledge and certification of IT Service Management frameworks (ITIL)

Strong organizational and communication skills (Bahasa & English)

Proficiency with project management tools and methodologies

Responsibilities (heading) / Responsabilités (titre)

Infrastructure Project Management

Plan, initiate, and execute infrastructure projects from conception through completion

Define project scope, timeline, budget, and resource requirements

Monitor project progress and manage risks and issues

Communicate project status to stakeholders and leadership

IT Service Management (Change, Incident, Problem, Configuration, and Knowledge Management)

Oversee day-to-day IT infrastructure services and operations

Ensure service levels meet or exceed established SLAs

Manage service requests and incident resolution

Coordinate with technical teams to maintain system availability and performance

Build and maintain relationships with internal and external stakeholders

Provide regular reporting and updates on service metrics

Address stakeholder concerns and escalations

Audit

Conduct and coordinate with IT Governance Risk & Compliance for audits

Review compliance with audit standards and best practices

Document audit findings and implement remediation actions

Maintain audit records and reporting documentation

Team Coordination

Collaborate with IT, operations, and business teams

Support resource planning and allocation

Foster knowledge sharing and continuous improvement

Documentation & Compliance

Maintain project documentation and service records

Ensure compliance with organizational policies and standards

At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

Job Category:IT - Technology Services

Posting End Date:15/10/2026

JR00126181