Customer Service Representative
Description:
Customer Service Representative (CSR)
Sites: Pasig
Employment Type: Full-time, regular
Status: NOW HIRING
About the Role
We're looking for friendly, dependable Customer Service Representatives to join our teams in Pasig. You'll be the first point of contact for our customers, handling their questions and concerns and making sure each one leaves the conversation feeling heard and helped.
Responsibilities
Handle inbound and/or outbound customer calls, chats, and emails in a professional, courteous manner
Understand customer concerns and provide accurate solutions or information
Document interactions and update customer records correctly
Escalate complex issues to the appropriate team when needed
Meet quality, attendance, and performance targets
Follow company policies and compliance guidelines
Qualifications
Pasig Site
College graduate or Senior High School graduate
3 to 6 months of BPO experience required
Old Curriculum Applicants
BPO experience required
For all applicants
Good English communication skills, both spoken and written
Basic computer skills
Patient, positive, and able to stay calm when dealing with customers
Willing to work on a shifting schedule, including night shifts
What We Offer
Free medical
HMO with 2 free dependents
Free shuttle service
Meal and transportation allowance
Life and accidental insurance
10% night differential
Salary increase after 6 months