Tour Guide

Job Title: TOUR GUIDE

Job Responsibilities:

Represent the company professionally at all times, maintaining a high standard of grooming, conduct, and adherence to company values.

Ensure all daily assigned tour functions are completed as directed by the Tour Operations Supervisor or designate.

Execute all tour activities and excursions strictly in accordance with approved SOPs, operational standards, and tour scripts.

Provide guests with accurate, engaging, and approved tour information, ensuring consistency in messaging and delivery.

Deliver tours in alignment with the organization s environmental policy, reinforcing conservation and responsible tourism practices.

Follow all safety, operational, environmental, and animal welfare protocols approved by the company.

Actively monitor tours to ensure safety practices are followed at all times.

Ensure guests adhere to all safety procedures and recommend removal from tours when safety rules are breached.

Conduct daily inspections of tour areas, equipment, trails, aviaries, buildings, and grounds prior to tour execution and document findings accordingly.

Clean, maintain, and sanitize assigned work areas, tour equipment, food preparation areas, and food storage containers in accordance with health and safety requirements.

Clean, tidy, and sanitize bird cages, exhibits, and related facilities to ensure a safe and hygienic environment for animals and guests.

Conduct daily routine checks of birds and habitats, observing behavior for signs of illness, injury, stress, or abnormal weight changes, and report concerns promptly to the Tour Operations Supervisor.

Maintain accurate and up-to-date records related to daily tour operations, inspections, animal observations, feeding schedules, cleaning routines, and incidents.

Respond to bird-related emergencies and assist with the delivery of veterinary care in accordance with approved procedures.

Detect and remove deceased birds from enclosures promptly and respectfully, following established health, safety, and environmental protocols.

Provide recommendations to the Tour Operations Supervisor regarding diet adjustments, habitat improvements, or exhibit modifications to enhance animal well-being and guest experience.

Engage guests daily through guided tours, demonstrations, and educational interactions that promote safe and respectful up-close experiences with nature.

Ensure all equipment, exhibits, and tour areas are clean, secure, and properly stored at the end of each day, including securing aviary facilities and feeding materials.

Report all incidents, accidents, and near misses immediately and ensure accurate documentation is completed.

Work with the SSE Officer to support incident investigations and implementation of corrective actions.

Attend daily briefings, scheduled meetings, training sessions, drills, and refresher courses as required.

Follow assigned work schedules and notify management promptly if deemed unfit for duty.

Promote teamwork, professionalism, and a positive working environment within the Tour Operations team.

Uphold confidentiality and conduct duties in accordance with company policies and procedures.

Be adaptable to change and support continuous improvement of processes and standards.

Perform other related or non-related duties as assigned to support the efficient and effective functioning of operations.

Education and Experience: (Minimum Requirements):

Minimum of four CXC subjects including English Language

Minimum of two years experience in tour operations, nature-based tourism, or related environment

CPR and First Aid certification

Experience working with animals, aviaries, or natural environments is an asset

Specialized Knowledge,Skills and Abilities:

Strong verbal communication and guest engagement skills

Passion for nature, conservation, and environmental sustainability

Ability to work effectively in a fast-paced, outdoor environment

Ability to handle stressful situations calmly and professionally

High attention to detail with strong safety awareness

Ability to work independently and as part of a team

Knowledge of Barbados history, culture, and natural environment

Ability to manage guest behavior and address concerns tactfully