Program Account Manager

Tempaper & Co. is seeking a highly organized Program Account Manager to support account management and workflows across large retail programs. Working cross-departmentally, the Program Account Manager will be responsible for implementing process improvements, managing program deliverables, and ensuring that timely deadlines and milestones are met.

Account Management

Oversee and manage operational processes supporting large and strategic sales retail partners

Partner with sales leadership to ensure key accounts are managed efficiently and accurately

Develop and maintain processes for account setup, product sku setup, product information, pricing, reporting, and other account requirements

Manage cross-functional, cross-departmental communication between Sales, Art, Production, and Operations, to support major accounts

Social compliance and factory audits – schedule factory audits, complete necessary paperwork, and communicate with third party labs

Manage launch schedules and T&A timing. Help ensure customer and retailer requirements are clearly communicated and consistently executed

Attend regular meetings pertaining to account and program deliverables and contribute strategic topics to support account management

Processes & Systems

Own and continuously improve operational processes across Art, Sales, and related functions as it pertains to large retail programs

Evaluate existing systems and identify opportunities for automation, integration, and improved functionality

Develop and maintain SOPs, workflows, timelines, and documentation to create greater consistency and accountability

Identify operational gaps and implement solutions that improve efficiency and reduce errors

Manage systems for tracking projects, deadlines, budgets, deliverables, and responsibilities

Reporting & Analysis

Develop and maintain reports and dashboards that provide visibility into budgets, account activity, projects, and sku performance

Analyze data to identify trends, inefficiencies, and opportunities for improvement

Prepare regular updates and recommendations for senior leadership

Qualifications

7+ years of experience working with large retail, wholesale, or strategic accounts in an operational, cross-departmental role. Experience project managing Target and large retail programs a plus

Experience creating and managing operational processes

Strong understanding of business systems, workflows, and process improvements

Excellent project management and organizational skills

Knowledge of NetSuite preferred

Advanced proficiency in Excel and experience working with business systems, project management platforms, and reporting tools

Exceptional attention to detail and follow-through. Strong analytical and problem-solving skills

Ability to manage multiple priorities in a fast-paced, entrepreneurial environment

Strong communication and interpersonal skills with the ability to work effectively across departments

Ability to operate both strategically and hands-on

Ability to travel domestically to support account management and line reviews as needed, twice annually