Remote Escalations Specialist - Customer Support

Sharecare is a digital healthcare company seeking a Customer Service - Escalations specialist to handle escalated member concerns and provide Help Desk support. You will research inquiries received via phone, chat, email or fax, and deliver timely resolutions while keeping members updated on progress. The role expects collaboration with the Customer Service Manager to improve CSR problem solving and first contact resolution. Flexible hours and remote work options are available.

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