Call Center Representative
Description:
Job Description
Join Our Growing Medical Practice!
We are seeking a professional, friendly, and dependable Call Center Representative to join our busy medical practice. The ideal candidate enjoys helping people, communicates effectively, and can remain calm and professional in a fast-paced environment.
Responsibilities
Answer a high volume of incoming patient calls in a professional and courteous manner
Schedule, reschedule, and confirm patient appointments
Assist patients with questions regarding appointments, office policies, and general information
Take accurate messages and communicate them to the appropriate staff
Handle patient concerns and provide excellent customer service
Verify and update patient demographic and insurance information
Document all calls and patient interactions accurately
Follow office procedures, HIPAA requirements, and patient privacy standards
Work closely with clinical and administrative staff to ensure excellent patient care
Qualifications
Previous call center, medical office, customer service, or healthcare experience preferred
Excellent verbal and written communication skills
Professional telephone etiquette
Strong computer and organizational skills
Ability to multitask in a fast-paced environment
Dependable, punctual, and able to work well as part of a team
Must maintain confidentiality and demonstrate professionalism at all times
We Offer
Competitive pay
Paid time off
Opportunities for growth and advancement
Professional and supportive work environment
If you are energetic, compassionate, organized, and enjoy helping patients, we want to hear from you!
Full-time