Amazon Connect Consultant

Job Title: Amazon Connect Consultant

Location: Remote

Duration: 6+ months Contract

Interview Process: Video

Visa Requirements: U.S. Citizens ONLY due to legal or government contract requirement

Responsibilities:

Experience & Skills Requirement:

3+ years of experience in cloud architecture and implementation

3+ years of Amazon Connect developer experience

Amazon Connect & Conversational AI Experience:

Understanding of Amazon Connect capabilities

Contact flow/module development and deployment

Third-party API calls, CRM, and other backend integrations

Experience building and deploying Amazon Lex bots for voice and chat

Natural Language Understanding (NLU) implementation

Designing conversational flows and intents

Bot testing and optimization

AWS Expertise:

Proficiency in services such as API Gateway, Lambda, DynamoDB, and IAM

Experience with REST APIs and web services integration

AWS certifications preferred (e.g., Solutions Architect Associate)

Infrastructure & Development:

Infrastructure as Code (IaC) experience with CloudFormation or Terraform

Automation and scripting skills (Python)