Client Services Specialist

Title: Client Services Specialist

Location: Johnston, RI 02919

Duration: 0-6 Months

Description:

You will also be responsible for (but not limited to) the following:

Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.

Research and train clients on all products offered.

Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels.

Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.

Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.

Proactively advise management of impending problems or obstacles to meeting service standards.

QUALIFICATIONS

Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations.

5 Years of customer service and Call Center experience; banking experienced preferred

Excellent phone communication and listening skills

Ability to prioritize and manage daily workload

Ability to multi-task and work independently in a fast-paced work environment

Computer proficiency and acumen

Self-motivated attitude with a desire to succeed

Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)

EDUCATION

High School (GED Equivalent), bachelor’s degree preferred.

Experience:

ACH: 1 year (Preferred)

Customer service: 3 years (Required)

Banking: 2 years (Required)

Cash management: 2 years (Required)

Location:

Johnston, RI 02919 (Required)

Work Location: In person