Payroll Coordinator

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

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Primary objective of the job:

The Payroll Coordinator is responsible for the end-to-end coordination of payroll processing across multiple companies managed through an outsourced payroll provider.

The role ensures the accuracy, completeness, and timely submission of payroll inputs, as well as the structured review and approval of payroll outputs. The Payroll Coordinator serves as the key liaison between internal stakeholders, including HR, Finance, and employees, and the external payroll provider, ensuring payroll compliance, data integrity, operational efficiency, and effective service delivery across all entities.

Main Duties and Responsibilities:

Payroll Input Coordination & Validation

Coordinate payroll inputs across five (5) entities/companies, ensuring adherence to payroll cut-off timelines.

Collect payroll-related changes from HR and business stakeholders, including:

New hires and terminations

Salary adjustments and allowances

Overtime, commissions, and one-time payments or deductions

Statutory and benefits updates

Review and validate payroll data to ensure:

Accuracy

Completeness

Appropriate supporting documentation

Follow up with stakeholders to resolve discrepancies before payroll submission

Maintain organized payroll records and audit trails for all payroll inputs

Vendor Coordination & Payroll Submission

Prepare and submit validated payroll inputs to the outsourced payroll provider within agreed timelines.

Act as the primary point of contact with the payroll vendor regarding:

Payroll processing queries

Data corrections

Clarifications and issue resolution

Monitor vendor performance and ensure compliance with agreed service level agreements (SLAs) and payroll deadlines

Maintain payroll submission logs and version control of payroll files

Payroll Output Review & Approval Coordination

Receive and review payroll reports from the payroll provider, including:

Payroll registers

Variance reports

Statutory reports

Payment summaries

Conduct detailed payroll validation, including:

Month-over-month variance analysis

Reconciliation of payroll inputs against outputs

Identification and investigation of anomalies or inconsistencies

Coordinate the distribution of payroll reports to designated reviewers and approvers for each company

Monitor and track approvals to ensure timely sign-off in accordance with governance requirements

Coordinate payroll re-runs and adjustments with the payroll provider when required

Employee & Stakeholder Query Management

Serve as the first point of contact for payroll-related inquiries from employees, HR teams, and Finance stakeholders

Investigate and resolve payroll issues in collaboration with the payroll provider

Provide timely, professional, and accurate responses to payroll-related queries

Maintain a centralized log of payroll queries and resolutions to support continuous improvement

Reporting & Month-End Activities

Prepare and consolidate payroll-related reports for each entity, including:

Payroll summaries

Variance analyses

Statutory deduction reports

Payroll journals

Ensure the timely filing and payment of taxes and statutory deductions

Coordinate the distribution of payroll reports to HR and Finance teams

Support month-end close activities by ensuring timely completion of payroll reconciliations and reporting requirements

Maintain payroll documentation in accordance with record retention and audit requirements

Compliance & Internal Controls

Ensure payroll activities comply with:

Company policies and procedures

Applicable statutory and regulatory requirements across all entities

Maintain strong internal controls, including:

Segregation of duties

Proper documentation and approvals

Audit-ready records

Support internal and external audits by providing required payroll data and documentation

Identify opportunities to improve payroll processes, controls, and efficiencies

Qualification and Experience Required:

Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred

3+ years of payroll administration experience

Experience managing multi-entity and/or multi-country payroll processes is preferred

Bilingual proficiency in English and Dutch is mandatory

Experience working within an outsourced payroll environment is highly desirable

Strong knowledge of payroll legislation, statutory deductions, payroll controls, and compliance requirements

Functional Skills:

Strong attention to detail and commitment to data accuracy

Excellent organizational and coordination skills

Ability to manage multiple payroll cycles simultaneously

Strong analytical and problem-solving capabilities

Effective stakeholder management and communication skills

High level of discretion and confidentiality when handling payroll information

Proficiency in Microsoft Excel and payroll systems

Ability to work under pressure while meeting strict payroll deadlines

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.