CRM Support & Data Operations Lead

Position Name: CRM Support & Data Operations Lead

Work location : Remote(Time Zone : CST)

Open to candidates anywhere in the US or Canada

Any valid work visa is acceptable

Duration : 12 Months(Minimum)

Key Skills:

CRM and customer service: Salesforce, IQVIA OCE, Service Cloud, and Five9

Commerce: Salesforce B2B Commerce Visualforce storefront (CloudCraze) and the customer-facing portal

Loyalty: B2B and B2C loyalty programs

Integrations: ERP and web platforms

Service management: ServiceNow for incident management and knowledge documentation

Qualifications:

Required

Five or more years of experience supporting or administering Salesforce in a commercial or sales operations environment, including at least two years in a Level 2 support or administrator role

Salesforce Administrator certification

Hands-on experience with CRM data stewardship, including duplicate management, account hierarchies, data loads, and auditable bulk corrections

Working knowledge of declarative automation including flow, along with sound judgment about when developer support is required

Strong written and verbal communication skills, with the ability to explain a solution to a field representative and present root-cause findings to a director