Operations Manager

Objectives of this Role

Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization

Develop, implement, and maintain quality assurance protocols

Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity

Actively pursue strategic and operational objectives

Ensure operational activities remain on time and within a defined budget

Track staffing requirements, hiring new employees as needed

Oversee accounts payable and accounts receivable departments

Daily and Monthly Responsibilities

Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution

Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

Partner with cross-functional support teams in improving the proprietary tools and systems

Work closely with legal, hr and safety departments to make sure activities remain compliant

Oversee materials and inventory management

Conduct budget reviews and report cost plans to upper management

Skills and Qualifications

Bachelor’s degree in operations management, business administration, or related field

3+ years’ proven experience in an operations management position

Strong budget development and oversight skills

Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

Highly trained in conflict management and business negotiation processes

Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications

Working knowledge of management software programs, including QuickBooks and ERM Payroll

Strong IT skills

Financial and account reporting