Dispatcher III

Dispatcher III

The Dispatcher III is responsible for managing the coordination, scheduling, and oversight of transportation activities to ensure timely and efficient movement of freight. This role proactively monitors shipments, communicates with drivers, carriers, and customers, and ensures service commitments are met while maintaining profitability, compliance, and operational excellence. The Dispatcher is expected to exercise discretion and independent judgment in decision-making, carrier selection, and issue resolution, aligning operations with customer and company priorities.

Essential Duties and Responsibilities

Oversee daily dispatch operations, ensuring all shipments are scheduled, routed, and tracked efficiently

Plan, assign, and adjust routes and loads to optimize cost, service, and equipment utilization

Evaluate available carriers and capacity; negotiate rates and select optimal transportation solutions

Serve as the primary communication point between customers, drivers, and internal departments

Monitor transit progress using TMS, GPS, and carrier communication to identify delays or exceptions; resolve proactively

Authorize and approve adjustments, redirections, or recovery actions as needed to meet delivery deadlines

Maintain compliance with DOT, FMCSA, and company safety standards

Prepare daily operational reports and key performance indicators (KPIs) for leadership review

Collaborate cross-functionally with Sales, Customer Service, and Accounting to ensure operational accuracy and client satisfaction

Continuously identify process improvements to enhance service quality and efficiency

Ability to interpret and apply regulatory and operational policies with discretion and independent judgment.

Provide mentorship, training, and guidance to junior dispatch or logistics coordinators

Required to be available for on-call support, weekends or extended hours depending on shipment volumes

Other duties as assigned

Qualifications & Skill Requirements

Bachelor's degree in Logistics, Supply Chain Management, Business, or Highschool diploma plus equivalent work experience

5+ years of transportation or logistics dispatch experience, preferably in freight forwarding, LTL/TL, or air/ocean operations

Proven ability to manage multiple shipments and priorities in a fast-paced environment

Strong understanding of carrier operations, routing, and cost management

Demonstrated problem-solving, decision-making, and communication skills

Proficiency with TMS platforms (e.g., CargoWise, MercuryGate, Descartes) and Microsoft Office Suite.

Ability to interpret and apply regulatory and operational policies with discretion and independent judgment

TSA/IAC security awareness training preferred

Functional skills with Microsoft Office products

Bilingual (English/Spanish) a plus

Key Competencies

Attention to detail

Compliance and safety mindset

Problem-solving and decision-making

Highly motivated team player with an outgoing and positive work attitude

Strong work ethic with a persistence in pursuit of objectives

Understanding and responsive to situations that require a sense of urgency

Consistent in follow-up and follow-through

Credible with a high level of personal integrity

Loyal and dedicated to the success of colleagues and team members

Optimistic toward all activities, able to transmit this optimism to others

Adaptive to ICAT's core values

Physical Requirements

Ability to sit and use a computer for extended periods

Occasional standing, walking, bending, or lifting up to 25 lbs.

Frequent phone and radio communication

Supervisory Responsibilities: No, but may provide mentorship, training to junior dispatch staff

Travel Requirement: No, ability to work nights, evenings and be on-call on a regular basis

Salary Range: $61,710 - $72,600