Senior Coordinator, Case Management

Senior Coordinator, Case Management & Social Services

The Senior Coordinator provides administrative and operational support to Case Managers and Social Workers in a fast-paced acute care hospital environment. This role assists with patient discharge planning, coordination of post-acute services, documentation management, insurance and referral processes, and communication between patients, families, physicians, and community agencies. The Senior Coordinator prioritizes multiple tasks simultaneously, ensures timely follow-up on discharge needs, and supports efficient patient throughput while maintaining excellent customer service and attention to detail. Strong organizational skills, adaptability, and the ability to thrive in a demanding healthcare setting are essential.

The Senior Coordinator for Case Management would work under the direction of the RN Care Managers and Social Workers. This position functions with his/her peers and other care providers for problem solving and facilitating in-patient and post hospitalization care. And coordinate, oversee records and transmit information pertinent to the resource management of patients.

Job Qualifications

Associate's degree or High School Diploma and equivalent relevant experience required. Bachelor's degree preferred.

Medical assistant or Licensed Practical Nurse (LPN) highly preferred.

5-7 years of customer service, Insurance knowledge medical assistance or secretarial experience preferred. Prior experience in a medical setting required

Ability to organize and utilize work hours effectively and with minimal supervision

Medical terminology is a must

Must be able to use Outlook, EPIC, Teams, Faxing, and phone knowledge.

Essential Responsibilities

Communicate information received from payers to utilization review nurse.

Transmit continued stay reviews and track authorizations

Complete HENS/PASSR

Scheduling PCP/follow up appointments

Faxing and phoning agencies and facilities to assist with discharge referrals and continuity of care

Assist with delivery of charity items-clothing/DME/meal cards, etc. and complete transportation application and arrange transportation as needed for patients at discharge

Completing PCS forms

Compiling packets for transport

DME: Completes form, get the script, and call liaison to follow up to ensure the patient receives before leaving.

Sending referrals through Epic CareLink, Facilities, and IV infusion

Calling facilities checking on patient acceptance

Faxing paperwork to facilities

Printing documents from Epic

Problem Solving and Multi-tasking is a must quality

Build relationships with Community Partners

*This is a full-time position at Mount Carmel St. Ann's and supports the North Region to include MCNA and MCD.

Mount Carmel and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.