Command Center & Loss Prevention Supervisor - Winter

Command Center & Loss Prevention Supervisor - Winter 26-27The Command Center & Loss Prevention Supervisor partners with the Mountain Sales & Schools management team to safeguard revenue and system integrity across Mountain Sales operations.

This role monitors real-time gate scan activity, investigates irregular scan behavior and potential pass fraud, and coordinates with Lift Operations, IT, and frontline teams to resolve access issues.

The Supervisor supports and coaches' staff while serving as the central point of contact for incident intake, escalation, and reporting.

This position reports to the Mountain Sales Director of Operations with dual reporting to the Senior Manager of Sales & Reservations.The budgeted salary range for this position is $60,416 - $70,416.

Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Applications for this position will be considered on a rolling basis.Essential Job Functions / Key Job Responsibilities:Provide supervision and support to agents within the Mountain Sales & Schools team to ensure consistent delivery of exceptional guest service and achievement of goalsModel and uphold exemplary customer service standards to foster a guest-focused and sales-driven team cultureManage employee workflow and create effective team schedules that optimize guest service coverage and sales opportunitiesDevelop and maintain reporting processes, dashboards, and documentation to support operational visibility and risk mitigationGain working knowledge of all Mountain Sales systems including access gates, self-service kiosks, reservation platforms, and training tools to support seamless guest transactions and sales flowMonitor real-time gate scan data across all mountains to identify irregular activity, system errors, and potential misuse; escalate and resolve issues in coordination with Mountain Sales & Schools, Lift Operations, ITConduct investigations into potential fraud, unauthorized pass use, and irregular scan behavior, documenting findings and presenting to leadershipAnalyze team performance metrics to identify sales trends and guest feedback, providing actionable insights to management and training teamsAddress and resolve guest issues promptly and professionally while communicating outcomes to relevant parties to ensure guest loyalty and retentionDevelop strong working relationships with key personnel to enhance interdepartmental communication and collaboration that benefits guest experience and operational successDemonstrate flexibility to work across multiple locations as business needs require to maintain consistent guest service and sales supportOther duties as assignedQualificationsEducation & Experience Requirements:High school diploma or equivalent required; bachelor's degree in business, hospitality, or related field preferredMinimum of three years of professional experience required; mountain operations, sales, or related ski industry experience preferredMinimum of one year of experience in a supervisory or lead role preferredMinimum of one year experience using RTP, gate systems, or access systems requiredKnowledge, Skills & Abilities:Strong computer proficiency including typing skills and ability to navigate multiple computer systems required to support efficient monitoring and investigationFamiliarity with Resort Technology Partners (RTP) software a plus for smooth ticketing operations and investigationMoney handling experience with US currency required ensuring accuracy and trust in guest transactions requiredBasic understanding of point-of-sale (POS) systems required to facilitate quick and accurate processingStrong written and verbal communication skills required to engage guests effectively and collaborate with team membersAttention to detail and problem-solving skills required to resolve guest issues promptly and maintain sales accuracyFamiliarity with loss prevention, auditing, fraud detection, or investigative processes a plus to support proactive identification and resolution of irregular activityAbility to multitask and manage time effectively in a fast-paced environment to sustain excellent guest service and sales flowAbility to work collaboratively as part of a team required to deliver consistent guest experiences and meet sales goalsAbility to handle guest inquiries and resolve issues with professionalism and tact preferred to ensure guest satisfaction and loyaltyFlexibility and adaptability to changing operational needs and guest demands preferred to maintain seamless sales and service deliveryAdditional InformationWork Environment & Physical Demands:Ability to be on your feet, kneel and bend for extended periods of timeRegularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfacesMust be able to lift, push or pull occasionally up to 50 lbs.

individually or with assistanceThis position is classified as a seasonal full-time position eligible for the following benefits:Enrollment dates differ across the various programs.Paid Time Off ProgramsPaid Leave ProgramsEmployee Ski Pass and Dependent Ski PassesOther company perks

Full Time