Operations Analyst

SERVPRO is seeking an Operations Analyst to support our construction and restoration projects with data-driven insights. In this role, you will analyze job performance, margins, and cycle times; build reports and dashboards; and help optimize scheduling, resource allocation, and workflows for field teams. You will partner with project managers and leadership to identify trends, refine standard operating procedures, and support budgeting and forecasting. This position offers the opportunity to grow within a national network while helping customers and communities recover from property damage events.

Responsibilities

Analyze operational performance and job costing for restoration and reconstruction projects

Create reports and dashboards to track KPIs such as cycle time, productivity, and margins

Support scheduling, resource allocation, and workflow optimization for field teams

Collaborate with project managers and franchise leadership on process improvements

Maintain accurate data in ERP/CRM systems and ensure data integrity

Identify trends, risks, and opportunities to improve service quality and profitability

Assist with budgeting, forecasting, and inventory analysis

Document and refine standard operating procedures (SOPs)

Support compliance with safety, quality, and customer service standards

Present operational insights and recommendations to management

Required Skills

Operations analysis

Data analysis and reporting

Advanced Excel

Business intelligence tools (Power BI/Tableau)

ERP/CRM systems

Job costing and budgeting

Process improvement/Lean methods

Construction/restoration operations knowledge

Forecasting and KPI tracking

Documentation and SOP development

Permanent