Internal Tech Support Specialist I

Position Overview

The Support Engineer / Support Technician is responsible for providing day-to-day IT support services for employees across the MEA region. This role serves as the primary point of contact for technical issues, service requests, equipment management, and user onboarding activities. The position plays a key role in maintaining operational efficiency by ensuring employees have reliable access to IT tools, systems, and support services.

Working within the MEA Information Systems team, the Support Engineer supports the organization's technology environment, including Microsoft technologies, end-user devices, and IT service management processes. The role is responsible for troubleshooting incidents, fulfilling service requests, managing IT assets and inventory, supporting onboarding and offboarding activities, monitoring daily operational tasks, and ensuring compliance with established IT procedures and security requirements.

The ideal candidate is customer-focused, detail-oriented, and highly organized, with strong technical knowledge of Microsoft Windows, Microsoft 365, and collaboration tools. Success in this role requires excellent communication skills, a service-oriented mindset, and the ability to work effectively in a fast-paced environment while maintaining the highest standards of professionalism and confidentiality.

Position: Ingénieur Support / Technicien Support

Department: Direction des Systèmes Informatiques MEA

Location: Casablanca, Morocco

Responsibilities

Handle IT support requests and incidents

Process service and resource requests

Manage IT inventory and stock

Monitor and maintain IT equipment assets

Manage monthly backup security processes

Perform daily operational monitoring (batch tasks)

Manage onboarding and offboarding activities

Qualifications

Minimum 3 years in a similar IT support environment

Technical Skills:

Windows 10 / Windows 11

Microsoft 365 (O365)

Microsoft Teams

ServiceNow experience is a plus

Professional Skills:

Attention to detail

Process and procedure compliance

Strong interpersonal skills

Customer service orientation

Adaptability

Curiosity and continuous learning

Confidentiality

Languages:

Strong French proficiency

Strong English proficiency

Additional Skills:

Good written communication skills

PERM