Receptionist

Position Highlights

Department: Surgical Alliance Surgeons

Hours: 40.00 per week

Shift: Shift 1

Position Summary

The Receptionist is the central point of communication among patients, providers, other members of the health care team and client companies. She/he provides a superior level of service excellence to patients, providers and staff in a caring and supportive manner. Maintains strict patient confidentiality of personal and financial information of patients at all times. Provides registration data entry, clerical and reception functions including answering and routing telephone calls, greeting patients, scheduling appointments, processing medical records requests, filing and any related tasks as delegated by the Manager.

Essential Duties & Responsibilities

Greets patients and responds to inquiries providing appropriate customer service

Assists patient with practice/office-specific registration processes, to include kiosk/computer registration process if needed

Enters patient demographic and/or insurance information into appropriate electronic medical record (EMR) system for tracking, billing or other purposes

Schedules/reschedules patient appointments based on department/practice policy or guidelines

Collects and posts patient payments as required

Answers phones and responds to patient inquiries appropriately; addresses patients needs based on the scope of the position and clinical setting. Appropriately triages calls, referring to providers as necessary.

Responds to inquiries from patient message inbox in timely manner

Completes appropriate work items utilizing EMR system, to include patient follow-ups, pre-registrations, referrals, insurance authorizations, and other matters as needed

Scans patient records into appropriate EMR system

Processes faxes, incoming mail, and paperwork as required

Completes daily office close and reconciliation as needed

Understands and utilizes EMR system consistent with role, abides by all federal laws and organizational privacy policies

Performs administrative and other duties consistent with position and needs of office

Adheres to all Core Values (Compassion, Pursue Excellence, Cooperation and Collaboration, Upholds Honesty, and Supports Innovation).

Adheres to all Absolutes (Privacy and Confidentiality, Professional Appearance, and Responsibility and Commitment).

Other job related duties as assigned.

Minimum Qualifications

High School Diploma or equivalent

Solid computer skills

Strong customer service skills

Solid communication skills

Preferred Qualifications

Receptionist / secretarial experience in a healthcare setting

Associates Degree

HIPAA knowledge

Medical knowledge

EPIC Electronic Medical Records experience

Comprehensive Benefits Offered

Competitive and affordable benefits package

Shift Differentials

Continuing Education assistance

Tuition reimbursement

Student Loan relief through Fiducius

Quick commute access from I-84, Route 9 and surrounding areas

About Middlesex Health

The Smarter Choice for your Career!

Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.