Store Shift Lead

Job Description

Does your cat wear sunglasses? Does your dog have more sweaters than you? If you’re the leader of the pack and enjoy providing products and services that enrich pets’ lives, then come work in our neighborhood.

As a Store Team Leader, you’re pawsitively passionate about people and their pets. You will lead the store, develop your team, and drive results while delivering exceptional, neighborly service in a fun and engaging pet retail environment. From jumping on the floor to welcome a new puppy to analyzing store sales performance and inspiring your team to hit goals, you play a key role in creating a trusted, pet-centric destination in your community.

What You’ll Do

Lead and develop your team by setting the example in customer service, sales, and operations

Drive store performance including retail sales, services, and neighbor engagement

Analyze results and implement plans to improve productivity and profitability

Create and manage weekly schedules to maximize team efficiency and coverage

Recruit, hire, onboard, and develop a fully staffed, high-performing team

Coach team members through ongoing feedback, training, and development

Maintain a clean, safe, and well-run store environment (animal care, safety, and operations)

Ensure compliance with operational policies and procedures

Build relationships within the community and support local events and partnerships

Foster a fun, positive culture centered around pets, people, and teamworkYou May Be a Great Fit If You

Are a hands-on leader who leads by example

Have a passion for pets, people, and team development

Are results-driven and motivated by goals and performance

Thrive in a fast-paced, customer-focused retail environment

Enjoy building relationships with both your team and the local communityRequirements and Responsibilities

2+ years of retail leadership or store management experience

Bachelor’s degree or equivalent work experience preferred (High School Diploma/GED required)

Strong communication and leadership skills

Basic proficiency with Microsoft Office or similar tools

Ability to operate store equipment (including forklift, where applicable)

Ability to climb ladders, bend, kneel, and lift up to 65 lbs

Ability to work a flexible schedule, including evenings and weekends

Reliable transportation

Must be 18+ years old and able to meet hiring requirements set by the local franchise ownerWhat We Value

Pet Safety and Care First

Leadership and Accountability

Team Development and Support

Strong Customer Focus

Community Engagement

Full-time