Information Technology Support Specialist Tier 1

Information Technology Support Specialist Tier 1

Location: Columbus, OH Area

Schedule: Full-Time, Onsite

Salary: $55,000- $65,000

Launch Your IT Career with a Hands-On Support Role

Are you passionate about technology and helping people solve problems? We're looking for an Information Technology Support Specialist Tier 1 to provide frontline technical support for a growing hospitality organization. This is an excellent opportunity for someone looking to build a career in IT while gaining experience with desktop support, networking, mobile devices, and restaurant technology.

Why You'll Love This Opportunity

Gain hands-on experience supporting a wide variety of technologies and end users.

Develop your troubleshooting skills across hardware, software, networking, mobile devices, and point-of-sale systems.

Work in a fast-paced environment where your contributions directly impact daily business operations.

Build experience with ticketing systems, remote support tools, asset management, and vendor coordination.

Join a well-established organization known for excellence in hospitality and customer service.

What You'll Be Doing

• Serve as the first point of contact for associates needing technical assistance.

• Troubleshoot issues involving computers, software, printers, mobile devices, networks, and peripherals.

• Support restaurant technology, including POS systems, kitchen display systems, phones, internet connectivity, and online ordering platforms.

• Document support requests, troubleshooting steps, and resolutions in the ticketing system.

• Escalate complex issues and collaborate with vendors and IT team members as needed.

• Assist with device setup, deployment, inventory tracking, and other technology support initiatives.

What We're Looking For

• High school diploma or GED.

• Basic knowledge of Microsoft Windows, Microsoft Office, computer hardware, printers, and mobile devices.

• Strong troubleshooting and customer service skills.

• Ability to manage multiple priorities in a fast-paced support environment.

• Ability to work the required Thursday through Monday schedule, including evenings and weekends.

Preferred Experience

• Help desk, desktop support, technical support, customer service, retail, restaurant, or hospitality technology experience.

• Experience supporting POS systems, ticketing platforms, or remote support tools is a plus.

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