Support Staff

Lutheran Social Services seeks a Part-Time Support Staff member to assist our healthcare and social assistance programs serving individuals and families in need. In this client-facing role, you'll help with intakes, scheduling, documentation, and day-to-day support for behavioral health, housing, and family services. You will maintain accurate records, coordinate communication, and promote a safe, welcoming environment. Working within a mission-driven, faith-based, and client-centered culture, you'll collaborate with an interdisciplinary team and contribute directly to meaningful, values-based community impact.

Responsibilities

Provide direct client support in behavioral health, housing, or family services programs as assigned

Assist with intakes, scheduling, documentation, and basic follow-up with clients

Maintain accurate, confidential records in accordance with agency and regulatory standards

Support program activities, group sessions, and workshops as directed by professional staff

Coordinate communication between clients, families, and service providers

Monitor client needs and report concerns or changes in status to supervisors

Help maintain a safe, welcoming, and inclusive environment for all clients

Participate in team meetings, trainings, and continuous improvement efforts

Uphold LSS mission, values, and policies in all client interactions

Required Skills

Client intake and basic assessment

Electronic health or case management record-keeping

Confidential documentation and data entry

Basic crisis de-escalation techniques

Knowledge of community and social service resources

Scheduling and coordination skills

Professional written and verbal communication

Cultural competence and sensitivity

Time management and task prioritization

Basic computer skills (Microsoft Office, email, databases)

Permanent