Applications Support Administrator

Role : Applications Support / Application Administrator.

Location : Chennai.

Exp : 5 - 9 Years.

Work Mode : Hybrid.

Contract : Contract.

Role Summary :

This is an Engineering Applications Support / Application Administrator role focused on supporting engineering and PLM tools in a global environment.

The person will primarily :

- Provide L2/L3 technical support for Aucotec Engineering Base (EB), Siemens EDA/EDM, and PTC Windchill.

- Administer, configure, troubleshoot, upgrade, and maintain these applications.

- Support ECAD and engineering data management processes.

- Manage and troubleshoot integrations between Engineering Base - Windchill and Siemens EDA - Windchill.

- Investigate application/integration problems, perform root-cause analysis (RCA), and implement fixes.

- Work with SQL Server, XPLM Integration Suite, infrastructure, database, and engineering teams.

- Support document management, workflows, lifecycle management, and engineering change/release processes in Windchill.

- Handle incidents, problems, changes, and releases according to ITIL/AMS processes.

- Maintain technical documentation and ensure SLA/KPI compliance.

Skills

Applications Support, PLM, PLM System, Windchill, Windchill API, SQL Server, ITIL, SLA, Software Documentation