Technical Specialist

Collaboredge Inc. is seeking a skilled and detail-oriented Technical Specialist to provide technical support, troubleshoot systems and applications, and assist with the implementation, maintenance, and improvement of technology solutions. The ideal candidate will have strong problem-solving abilities, technical knowledge, and excellent communication skills.

Key Responsibilities

Provide technical support to users and internal teams.

Troubleshoot hardware, software, application, and system-related issues.

Analyze technical problems and identify effective solutions.

Assist with system configuration, testing, implementation, and maintenance.

Monitor system performance and help identify potential technical issues.

Document technical procedures, solutions, configurations, and support activities.

Assist with application updates, upgrades, and system enhancements.

Coordinate with technical teams, project managers, vendors, and clients as needed.

Support data management, system integration, and application-related activities.

Conduct testing and quality assurance to ensure systems operate correctly.

Maintain compliance with applicable security and technical standards.

Research emerging technologies and recommend improvements where appropriate.

Participate in projects involving system modernization, automation, and process improvement.

Perform additional technical duties as assigned.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field preferred.

Previous experience in technical support, IT, systems administration, software applications, or a related technical role.

Strong troubleshooting and analytical skills.

Familiarity with Windows, Microsoft Office, databases, applications, and common IT systems.

Experience with system documentation and technical procedures.

Strong written and verbal communication skills.

Ability to work independently and collaboratively.

Excellent attention to detail and organizational skills.

Ability to manage multiple priorities and meet project deadlines.

Preferred Skills

Technical Support

Application Support

System Administration

Troubleshooting

Software & Hardware Support

Database Management

System Testing

Documentation

Cybersecurity Awareness

Microsoft Office / Microsoft 365

Problem Solving

Communication

What We Offer

Competitive compensation

Professional development and training

Collaborative work environment

Opportunities for career advancement

Flexible work arrangements where applicable

Opportunity to work on technology projects supporting organizational and client objectives