Information Technology Support Specialist Tier 1

Information Technology Support Specialist Tier 1

Location: Columbus, OH Area

Schedule: Full-Time, Onsite

Salary: $55,000- $65,000

Launch Your IT Career with a Hands-On Support Role

Are you passionate about technology and helping people solve problems? We're looking for an Information Technology Support Specialist Tier 1 to provide frontline technical support for a growing hospitality organization. This is an excellent opportunity for someone looking to build a career in IT while gaining experience with desktop support, networking, mobile devices, and restaurant technology.

Why You'll Love This Opportunity

Gain hands-on experience supporting a wide variety of technologies and end users.

Develop your troubleshooting skills across hardware, software, networking, mobile devices, and point-of-sale systems.

Work in a fast-paced environment where your contributions directly impact daily business operations.

Build experience with ticketing systems, remote support tools, asset management, and vendor coordination.

Join a well-established organization known for excellence in hospitality and customer service.

What You'll Be Doing

Serve as the first point of contact for associates needing technical assistance.

Troubleshoot issues involving computers, software, printers, mobile devices, networks, and peripherals.

Support restaurant technology, including POS systems, kitchen display systems, phones, internet connectivity, and online ordering platforms.

Document support requests, troubleshooting steps, and resolutions in the ticketing system.

Escalate complex issues and collaborate with vendors and IT team members as needed.

Assist with device setup, deployment, inventory tracking, and other technology support initiatives.

What We're Looking For

High school diploma or GED.

Basic knowledge of Microsoft Windows, Microsoft Office, computer hardware, printers, and mobile devices.

Strong troubleshooting and customer service skills.

Ability to manage multiple priorities in a fast-paced support environment.

Ability to work the required Thursday through Monday schedule, including evenings and weekends.

Preferred Experience

Help desk, desktop support, technical support, customer service, retail, restaurant, or hospitality technology experience.

Experience supporting POS systems, ticketing platforms, or remote support tools is a plus.

Apply today if you're looking for an opportunity to grow your IT career, expand your technical skills, and support technology that keeps businesses running.

#INOCT2026

Job Type: Remote, Full-Time, Permanent