Virtual Care Coordinator(English+Bengali)

# Virtual Care Coordinator – CCM (Remote)

## About Circle Health

Circle Health is an AI-driven care management and long-term health engagement company focused on solving global healthcare challenges such as rising healthcare costs, aging populations, and chronic disease burdens.

Through a full-stack care platform combining AI technology and human care management, Circle Health supports physician groups, employers, and insurers with preventive care, continuous patient engagement, and personalized healthcare solutions.

Today, Circle Health supports 100+ organizations and 100,000+ lives globally.

## Job Details

**Job Title:** Virtual Care Coordinator – CCM

**Location:** Remote (United States)

**Job Type:** Part-Time

**Minimum Commitment:** 20 Hours/Week

## About the Role

Circle Health is looking for a compassionate, detail-oriented, and bilingual **Virtual Care Coordinator** to support physician partners and senior-care practices across the United States.

As part of the Chronic Care Management (CCM) team, you will help patients with long-term conditions such as diabetes, hypertension, and heart disease remain connected, supported, and engaged with their care plans.

This role involves monthly patient outreach, care coordination, documentation, and communication between patients, nurses, and healthcare providers.

The ideal candidate should be fluent in **English and Bengali**, have strong communication skills, and be comfortable communicating with patients over the phone.

This is a fully remote role with training and clinical supervision provided.

## Key Responsibilities

* Conduct structured monthly check-ins with CCM patients via phone.

* Communicate with patients in **English and Bengali** based on their language preference.

* Review medications, vitals, health goals, and care-plan updates while maintaining accurate EMR records.

* Track preventive screenings, laboratory tests, follow-up appointments, and care gaps.

* Coordinate communication between patients, nurses, and healthcare providers.

* Assist patients with appointment coordination and follow-up activities.

* Maintain accurate and timely documentation in accordance with CMS CCM guidelines.

* Log patient interactions and time spent for compliance and reporting purposes.

* Identify patient concerns, changes in health status, or potential clinical red flags and escalate them appropriately.

* Build a positive and compassionate relationship with patients, particularly older adults.

## Requirements

* Must currently reside in the United States.

* **Fluent in English and Bengali – mandatory.**

* 1–3 years of experience in healthcare coordination, telehealth, medical assisting, patient care, or a related healthcare role preferred.

* Previous experience in Chronic Care Management (CCM) is an added advantage.

* Strong verbal and written communication skills.

* Comfortable communicating with patients over the phone.

* Familiarity with EMR/EHR systems such as Elation, Athena, PCC, or similar platforms.

* Compassionate communication style and ability to work effectively with older adults.

* Basic understanding of HIPAA and patient confidentiality standards.

* Associate degree or certification as a Medical Assistant, CNA, LPN, or in a related healthcare field is preferred.

* Strong organizational skills and attention to detail.

* Ability to work independently in a remote environment.

## What We Offer

* 100% remote work with flexible scheduling.

* Paid training on CMS CCM workflows and tools.

* Opportunity to grow into patient success, quality, or leadership roles.

* Mission-driven work focused on improving senior care outcomes.

* Collaborative work environment combining empathy with technology-driven healthcare.

* Opportunity to make a meaningful impact on patient engagement and care coordination.

## How to Apply

Apply directly via LinkedIn or share your résumé at:

**Email:** [](mailto:)

**Subject Line:** Virtual Care Coordinator – CCM (English + Bengali)

**LinkedIn:** Circle Health