USA_Engineer

Cloud Engineer - Harness CI/CD Platform Support

Pay Rate Range: $ 56.81 - 60.60/hr. A global leader in healthcare innovation, is seeking a Cloud Engineer to support and enhance our enterprise Harness CI/CD platform. This role is focused on enabling development teams to efficiently build, test, and deploy applications through standardized, secure, and scalable CI/CD solutions. As part of the Platform Engineering organization, you will serve as a key resource for Harness platform administration, pipeline support, developer onboarding, troubleshooting, and continuous improvement efforts. You will work closely with application teams, security partners, and platform stakeholders to ensure a reliable and consistent deployment experience across the enterprise. The ideal candidate is passionate about DevOps, automation, developer enablement, and operational excellence, with experience supporting enterprise CI/CD platforms and driving adoption of best practices.

Role Summary

As a Cloud Engineer, your primary responsibility will be to support, maintain, and continuously improve the enterprise Harness CI/CD platform. You will assist application teams in designing, implementing, and troubleshooting CI/CD pipelines while ensuring platform stability, security, compliance, and an exceptional developer experience. You will act as a subject matter expert for Harness, helping teams adopt standardized deployment practices and providing operational support for pipeline execution, platform capabilities, integrations, and governance.

Responsibilities

Administer, support, and maintain the enterprise Harness CI/CD platform to ensure high availability, reliability, and performance.

Provide day-to-day support for application teams utilizing Harness pipelines, including troubleshooting build, deployment, configuration, and integration issues.

Develop, maintain, and enhance standardized Harness pipeline templates and reusable components that promote consistency and reduce onboarding effort.

Partner with development teams to onboard applications and services to Harness, providing technical guidance, best practices, and hands-on support throughout adoption.

Troubleshoot and resolve pipeline failures, deployment issues, and platform-related incidents, conducting root cause analysis and implementing preventive improvements.

Collaborate with security, compliance, and DevOps stakeholders to incorporate required controls, approvals, and auditability into CI/CD workflows.

Support integrations between Harness and enterprise tools including source control systems, artifact repositories, testing platforms, security scanning tools, ITSM solutions, and monitoring platforms.

Monitor platform health, pipeline execution trends, and operational metrics to proactively identify opportunities for optimization and improvement.

Create and maintain technical documentation, knowledge articles, runbooks, and onboarding materials to improve platform usability and self-service capabilities.

Communicate platform updates, enhancement opportunities, known issues, and best practices to development teams and stakeholders.

Participate in platform governance activities, ensuring adherence to established standards, security requirements, and deployment processes.

Assist in evaluating new Harness capabilities and features, recommending improvements that enhance developer productivity and platform efficiency.

Serve as a technical liaison between application teams and platform engineering, helping translate business and delivery requirements into CI/CD solutions.

Contribute to continuous improvement initiatives focused on automation, operational excellence, developer experience, and CI/CD maturity across the organization.

Preferred Qualifications

Experience supporting enterprise CI/CD platforms, preferably Harness.

Strong understanding of software delivery lifecycle (SDLC) and DevOps practices.

Experience troubleshooting pipeline, deployment, and integration issues.

Familiarity with Git-based source control systems and branching strategies.

Experience integrating CI/CD tools with security scanning, artifact repositories, and change management processes.

Strong communication and customer support skills with the ability to work directly with application teams.

Experience creating technical documentation, knowledge articles, and operational runbooks.

Ability to manage multiple support requests while driving long-term platform improvements.

Knowledge of cloud and infrastructure concepts is preferred but not required.