Level I Helpdesk Technician

Job Description

Level I Technician

Location: Copiague, NY – Onsite

Schedule: Full-Time, Monday–Friday 7:30-3:30 & 8:30-4:30

Classification: Non-ExemptLaunch Your IT Career in a Role That Matters

Acture Solutions is looking for a motivated and service-minded Level I Technician to join our Onsite Services team. If you enjoy troubleshooting technology, helping end users, and building hands-on IT experience, this is an opportunity to grow your technical skills while making a difference every day.What You’ll Do

Install, configure, and support desktops, laptops, Chromebooks, iPads, and other end-user devices.

Install and support printers, projectors, and other peripheral equipment.

Troubleshoot Windows clients, software applications, and peripheral device issues.

Perform basic network troubleshooting, including cabling, Wi-Fi connectivity, and network interface issues.

Assist with basic TCP/IP, DNS, and DHCP connectivity issues.

Support user account administration through Active Directory and Google Admin Console.

Install and configure various technical equipment.

Maintain helpdesk tickets and provide detailed documentation of issues, troubleshooting, and resolutions.

Prioritize and manage multiple support requests while providing timely customer service.

Communicate technical information clearly to non-technical users.What You Bring

1–2 years of desktop support or related IT experience.

CompTIA A+ certification.

Hands-on experience troubleshooting desktops, laptops, and end-user devices.

Working knowledge of Windows, macOS, and ChromeOS environments.

Basic understanding of TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.

Experience supporting printers, peripherals, and common software applications.

Familiarity with Active Directory, Google Admin Console, and helpdesk ticketing systems.

CompTIA Network+ and/or Security+ certification preferred.

Ability to work onsite and travel occasionally, up to approximately 25%.Skills for Success

Customer-first mindset with a knack for solving problems.

Strong verbal and written communication skills.

Patient and helpful approach when assisting users with varying levels of technical knowledge.

Organized, detail-oriented, and able to manage multiple open tickets.

Strong troubleshooting and analytical thinking skills.

Willingness to learn and adapt to new technologies.

Ability to work independently while collaborating with the broader IT team.Physical Requirements

Ability to perform hands-on installation, configuration, and troubleshooting of computers, peripherals, and technical equipment.

Ability to work onsite and travel occasionally to other locations as business needs require.Who We Are

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service.Why Join Acture Solutions?

At Acture Solutions, we don’t just support IT—we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high-quality work, and a workplace where your contributions matter.What We Offer

Salary range: $40,000–$44,000, based on experience

Medical, dental, vision, 401(k), and generous paid time off

Professional development and continuing education opportunities

Hands-on experience across a variety of technologies

A culture that values collaboration, respect, and real impactReady to Get Started?

Mon-Fri Onsite 8:00 AM-4:00 PM Eastern Standard Time

Full-time