Counter Representative - Paint Store

Job Description

A Paint Store Counter Representative serves as the primary point of contact for both retail and commercial customers, balancing technical expertise in color matching with high-quality service.

Core Responsibilities

Customer Assistance: Greet walk-in customers, answer phone inquiries, and provide expert advice on paint and stain types, finishes, and application techniques for various projects.

Paint Mixing & Tinting: Operate computerized tinting machines to mix paint and stain according to standard or custom formulas.

Color Matching: Use spectrophotometers or manual visual comparisons to accurately match paint colors from customer samples.

Sales Transactions: Process orders, returns, and exchanges using a Point of Sale (POS) system, ensuring accurate cash and credit handling.

Inventory Support: Receive and stock incoming freight, perform cycle counts, and maintain organized, clean product displays.

Contractor Support: Assist professional contractors with high-volume orders, technical inquiries, and order tracking.

Qualifications & Requirements

Education: High School Diploma or GED.

Experience: Previous retail, customer service, or paint/coatings industry experience is preferred.

Technical Skills: Ability to use computers, inventory scanners, and basic mathematical calculations for retail transactions.

Physical Demands: Must be able to stand for long periods and frequently lift or carry items weighing up to 50–60 lbs., such as 5-gallon paint buckets.

Visual Acuity: Must have the ability to distinguish between colors for precise color matching.

Driving: A valid driver's license and clean driving record are required for occasional customer deliveries.

Key Skills

Strong verbal communication and interpersonal skills.

Attention to detail for accurate order fulfillment and color matching.

Ability to prioritize tasks in a fast-paced environment while maintaining professionalism.

Compensation & Benefits

Full-time position, non-exempt position

Overtime available and/or required based on seasonality of the business

$21 - $26 per hour – commensurate with experience

Simple IRA Retirement upon 1 year of employment

PTO & Sick Leave available

Full-time