BPO agent

Responsible for handling customer inquiries, concerns, and requests through phone, chat, or email while providing professional and efficient service. Duties include assisting customers with account or service-related concerns, providing accurate information, processing requests, resolving issues, documenting interactions, and escalating complex concerns when necessary. Requires good communication, active listening, problem-solving, multitasking, adaptability, and basic computer skills. BPO experience may be required depending on the account, with training provided for qualified applicants.