Customer Service / Inside Sales Insurance

Job Description

Job description

We are looking for a Spanish speaking, customer-oriented service representative for a high volume, busy insurance agency. A customer service representative, or CSR, will provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. This is a great position to earn an hourly wage plus bonuses and commissions offering the 100 plus companies we have for Auto, Home, Life and Commercial insurance. This is an excellent opportunity for a rewarding career. We have agents that make well over 100K a year and you can be the next one. Prior work experience in the insurance industry is a plus but will train the right individual.

Responsibilities

Manage incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Skills

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices, but will train if not

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

If you feel like you are the right person for the job, then please apply right away for immediate consideration.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Supplemental Pay:

Commission pay

Language:

Spanish (Required)

License/Certification:

Property & Casualty License (Preferred)

Work Location: In person\nCompany Description

We are in Columbus Ohio and we are dedicated to helping our fellow Ohioans get great insurance. We use the latest tech and compare insurance rates to find you the best insurance, but the most important we have the support of a live staff to process all our insurance. We create articles and posts with educational information on our learning center.

Full-time