IT Operations / EUC Manager

We're looking for an End User Computing Manager to build and improve the workplace technology environment across EMCD. We need proactive and hands-on, who can own employee devices, corporate accounts, SaaS access, IAM, asset management, onboarding/offboarding automation, and the overall digital employee experience.

You'll work closely with Security, IT, vendors, and business teams to make sure employees have secure, reliable, and convenient access to the tools they need.

Responsibilities:

Own and improve the end-user technology environment: laptops, mobile devices, corporate accounts, SaaS access, Google Workspace, Slack

Manage IAM, SSO, access policies, and secure access to key SaaS applications

Build and automate onboarding/offboarding workflows, including account provisioning and access revocation

Manage endpoint security and device lifecycle across remote and distributed teams

Maintain asset management processes: hardware inventory, regular reviews, lifecycle replacement

Oversee Service Desk and support operations, ensuring fast and high-quality issue resolution

Manage vendors, SaaS providers, licenses, and contracts to avoid unused or overlapping tools

Standardize EUC processes across the company and drive self-service, automation, and zero-touch provisioning

Requirements:

7+ years in IT, including 3–5 years in End User Computing, Workplace Technology, IT Support Management, Client Services, or Desktop Engineering

Strong hands-on experience with Google Workspace and Slack administration

Experience with IAM, SSO, IdP, access management

Experience with MDM / UEM tools such as Jamf, Google Endpoint Management, Workspace ONE, or similar

Understanding of endpoint operating systems: macOS, Windows, mobile platforms

Experience with ITSM processes and tools: incident, asset, change management; Jira Service Management, ServiceNow, or similar

Ability to work with vendors and managed service providers

Proactive approach to identify problems and improve processes

Russian: full professional proficiency, English: B2 level or higher

What We Offer:

Fully remote work from anywhere in the world

Flexible working hours focused on results

20 working days of vacation + 12 additional bonus days

Paid sick leave with no bureaucracy

Compensation for courses, certifications, and training programs

Real ownership of workplace technology in a fast-growing crypto ecosystem