CSR I

Job Title

ESSENTIAL JOB FUNCTIONS

Promptly respond to customer quote requests by navigating out quote generation process that typically requires contributions from our pricing, scheduling, engineering, and quality teams.

Process incoming orders and facilitate reviews and responses from our pricing, scheduling, engineering, and quality teams.

Monitor customer supplier websites and promptly respond to RFQs, POs and other requests and requirements.

Provide prompt responses to customer requests for order status, pull-in or push-out delivery dates, and expedited production. Proactively notify when an order is about to ship or when it will be late.

Effectively manage all forms of customer communication both written and verbal; ensure that all written communication is professional and accurate

Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances.

Any other duties needed to help drive our vision and abide by our organization's values

SKILLS AND ABILITIES

Excellent written and verbal Communication skills

Knowledge of Microsoft Office and strong computer skills.

Ability to operate all customer service-related systems and software programs effectively.

Must be an analytical thinker with problem solving skills

Highly organized and detail oriented

Able to effectively facilitate meetings and provide procedural training

Have good temperament to handle both customer / internal issues, disputes and emergencies

Fluent typist

Travel Required

No.

Qualifications

Behaviors

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

High School or better.

Experience

Minimum of 4 years in a sales/customer service role, preferably in the manufacturing industry.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.