Service Manager

Description:

Service Manager (AGM)

Location: Restaurant Site

Reports To: General Manager

About the Role

We’re looking for a hands-on Service Manager who leads from the floor, sets the tone for hospitality, and drives a high-energy, guest-first culture. This role is responsible for executing daily operations, coaching and developing staff, and ensuring every guest experience reflects our standards.

Success in this role means owning the shift, supporting your team, and consistently delivering a clean, organized, and high-performing environment.

What You’ll Do

Lead the Floor

Take full ownership of service during your shifts—energy, pace, and guest experience

Actively manage the dining room, bar, and guest flow to ensure smooth operations

Lead pre-shift meetings that are clear, focused, and motivating

Drive Guest Experience

Deliver and model exceptional hospitality at all times

Resolve guest concerns quickly and professionally, turning issues into positive outcomes

Oversee reservations and seating strategy to maximize flow and revenue

Develop & Manage the Team

Coach, train, and motivate staff in real time

Hold team members accountable to standards, including attendance, performance, and appearance

Recognize great performance and address issues promptly and professionally

Evaluate team members for growth and promotion opportunities

Own Operations

Execute company systems, policies, and standards consistently

Adjust staffing and floor plans in real time to maximize efficiency

Complete daily checklists, logs, and operational reporting (HotSchedules or equivalent)

Conduct end-of-shift checkouts with all team members

Financial & Administrative Oversight

Manage cash handling procedures, including drawers, change, and shift closeouts

Approve comps, discounts, and voids with sound judgment

Monitor inventory levels and assist with ordering and stock checks

Maintain the Space

Ensure the restaurant is clean, safe, and organized at all times

Oversee minor maintenance, repairs, and cleanliness standards daily

Enforce hygiene and uniform standards consistently

What We’re Looking For

Strong floor presence and leadership mindset

Excellent communication and problem-solving skills

Ability to stay calm and decisive in a fast-paced environment

High attention to detail and operational discipline

Passion for hospitality, team development, and guest experience

Physical Requirements

Ability to stand and move for extended periods (8+ hours)

Ability to lift up to 50 lbs

Ability to safely maneuver full kegs (up to 125 lbs)

What Success Looks Like

Guests leave having had a memorable, seamless experience

The team feels supported, motivated, and accountable

The restaurant runs clean, efficient, and on standard—every shift Requirements:

Coordinate and supervise restaurant operations during scheduled shifts in accordance with company polices.

Manage staff to the company policies of the OM & EH, praise on a regular basis, reprimand as needed.

Adjust day of schedule to maximize efficiency and effectiveness.

Complete daily checklists, logs & planner tasks.

Checkout each team member before releasing them from work.

Authorize discounts, voids and other register functions with discretion.

Resolve customer service issues and guests inquires.

Make and execute reservations.

Preparing cash drawers, making change and shift count-outs.

Lead shift meetings & participate in manager meetings.

Coordinate and execute basic maintenance, repair and cleaning projects.

Daily stock checks and ordering.

Train, develop & motivate staff - Evaluate staff for promotions.

Log recap of daily operations and staff performance in Hot Schedules.

Daily review of dress code and hygiene standards.

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Full-Time