Customer Service Representative

Job Description

We are looking for a professional and personable Customer Service Representative to serve as the voice of our company. The successful candidate will provide exceptional support, resolve inquiries efficiently, and contribute to a positive customer experience.

Key Responsibilities:

•Respond promptly and professionally to customer inquiries via phone, email, or chat

•Resolve complaints and issues with patience and accuracy

•Maintain detailed records of customer interactions

•Collaborate with internal teams to ensure customer satisfaction

•Identify opportunities to improve service processes

Qualifications:

•Previous experience in customer service or a client-facing role preferred

•Strong verbal and written communication skills

Ability to multitask and remain composed under pressure

•Familiarity with CRM software is an advantage

•High school diploma required; further education a plus

What We Offer:

•Competitive salary and performance incentives

•Remote work flexibility

•Career development opportunities

•A collaborative, growth-oriented team environment

Silverbridge Careers is an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, veteran status, or any other protected class.