VP, Implementation

Position Summary

The VP, Implementation is responsible for overseeing all functions related to new and existing contract/client implementations, client system conversions, internal onboarding initiatives, enhanced solution design, internal enhancement initiatives, and general efficiency enhancements. This role involves planning, executing, and coordinating the onboarding of customers into the EnableComp service suite. The VP manages an implementation team and is ultimately accountable for timelines, deliverables, and client satisfaction.

The VP, Implementation will continually analyze existing solution-delivery effectiveness, inter- and intra-departmental efficiencies, and product integration efficiencies for internal and external customers. They will recommend, prioritize, and execute enhancements to relevant processes. This role also contributes significantly to internal change management functions and general integration/adoption efforts.

Key Responsibilities

Lead the Implementation team, including project managers and analysts, responsible for all software-based product implementations and service integration activities for new and existing clients.

Provide leadership and guidance to internal resources and clients for the best-possible solution design in a software-based environment, including integration methods with major Health Information Systems and Clearinghouses such as Epic, Soarian, McKesson, Emdeon, Experian, and others.

Represent the company’s operational expertise and develop and manage executive relationships with appropriate client representatives, ensuring immediate resolution of client-reported issues and actionable items.

Develop and implement processes to plan, track, monitor, and measure the status and effectiveness of the implementation organization, focusing on time to delivery, quality, and client satisfaction.

Ensure alignment between the Business Roadmap and IT Roadmap by planning needs and objectives from all functional areas including Operations (COO), Sales/Marketing (CSMO), Finance (CFO), and IT (CIO).

Build, create, and implement processes that enforce planning, structure, business continuity, scalable operations, and continual improvement in all functional areas.

Continually plan, track, monitor, and measure the status and effectiveness of each area, providing reporting to Senior Management.

Support the Sales & Marketing organization with business development, including pricing determination, proposal generation, and prospect presentations/meetings as needed.

Coordinate and manage a portfolio of process improvement and technology-based projects that promote increased revenue and cost reduction goals.

Research potential new revenue streams for the company and propose next steps around implementing them to management.

Perform other duties as required.

Requirements and Qualifications

A Bachelor’s Degree in Business Administration, Healthcare Management, or a related field is required.

PMP certification is preferable, but not required.

10+ years of experience implementing complex, enterprise software in a software-as-a-service environment, with 5+ years in a customer-facing role.

5+ years in a senior leadership role.

Equivalent combination of education and experience will be considered.

Ability to travel up to 20%.

Regular and predictable attendance.

Special Considerations and Prerequisites

Practices and adheres to EnableComp’s Core Values, Vision, and Mission.

Strong leadership and team management skills, with the ability to inspire and develop high-performing teams.

Excellent interpersonal and communication skills, with the ability to build strong relationships with clients, colleagues, and stakeholders.

Strong critical thinking, problem-solving, and decision-making skills.

Experience managing a project management team.

Ability to manage through ambiguity and provide clear direction to the project team.

Proficiency with Microsoft Office (Word, Excel, PowerPoint), webinar tools, internet-based systems and programs, and project planning tools like Microsoft Project.

Ability to communicate effectively in writing and verbally as appropriate for the audience.

Excellent organizational skills and a proven customer service orientation.

Detail-oriented, organized, and capable of multi-tasking.

Ability to manage multiple projects simultaneously with a high degree of competency.

Ability to effectively communicate with all levels of client personnel.

Proven record of execution to time and budget.