Ops/Admin Assistant for Custom Apparel Decorator

About the company:

They offer in-house screen printing, embroidery, and DTF for their clients, mainly teams, businesses, schools, and organizations. They offer online stores through Printavo for each team, school, or group that they work with as well as accepting bulk orders for uniforms, apparel, and other promotional products.

***You can apply here on LinkedIn, but all applicants are required to send a 30-45 sec video introducing yourself to [HIDDEN TEXT] with the subject line as the job title. Tell us if you have any experience in custom decorated apparel or promotional products

Company size: +/-18 people

Est. pay: $1100-1200 USD/month

Type: Ind. Contractor, Full time (40 hrs week)

Shift: US CST business hours (9am-5pm), PH night shift

Primary Responsibility:

Manage incoming custom apparel order requests via email, serving as the first point of contact for customers: Review incomplete requests, answer common questions about products, decoration methods, logo placement, artwork requirements, timelines, and other order details, then gather all necessary information so each order is complete and ready to move forward internally.

Other Ops tasks as needed: Online store management through Printavo, purchasing blank apparel for orders (through Sanmar, S&S, and Richardson), invoicing, etc.

Ideal candidate skills and experience:

Custom branded apparel or promotional products knowledge and experience

Printavo or Chipply experience a bonus, but not required

Tech-savvy, great English communication skills

Comfortable in a busy, fast paced environment

Comfortable with AI tools such as chatGPT

Ideal candidate traits and characteristics:

Humble, hungry, willing to learn, and smart

High attention to detail and organized, able to follow specific instructions

Proactive and hard-working

Friendly and fun to work with

Work Location: Remote