Front Desk

Job Description

At GI Associates we believe in striving for the best outcomes for our patients, employees, and community.

Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin.

GI Associates provides an excellent work-life balance and amazing benefits package including:

No weekends

No Holidays

PTO & paid anniversary day

7% GI Associates retirement contribution & 401(k) plan

Health, dental, vision Insurance

Flexible spending plan

Short- & long-term disability

Basic & supplemental life insurance

Job Summary

The receptionist is responsible for greeting patients, verifying personal and insurance information, and scheduling appointments when necessary. The receptionist is instrumental in helping patients feel welcomed and comfortable at our offices.

Essential duties & Responsibilities

Ability to answer incoming calls by identifying the company, department, and self

Answers and routes incoming calls to appropriate departments

Greets patients and determines nature of visit

Welcomes patients with eye contact, smile, and immediate verbal acknowledgement

Updates and corrects information in computer and notifies business office of any changes

Collects appropriate co-pays

Schedules follow-up appointments appropriately

Generates office routings

Maintains a professional, neat, and organized workstation as patient’s first impression

Utilizes Practice Management System and Electronic Medical Record appropriately and efficiently as related to job tasks

Offers assistance and support pleasantly and willingly at point of service

Obtains referrals if necessary for patients

Maintains a well-organized waiting area

Performs general clerical: data entry, photocopying, filing, faxing, and e-mailing

Maintains a professional attitude at all times

Flexible in meeting the needs of the department

Knowledge of and compliance with HIPAA standards

Maintains a high level of patient confidentiality

Facilitates a harmonious work environment, whereby treating all patients and coworkers with respect and dignity

Maintains a safe work environment

Maintains a clean and organized workstation

Adheres to all current and future guidelines/policies set forth in the GIA employee handbook

Willingness and ability to travel to other GI Associates locations as needed to support operational needs

All other duties as assigned

Minimum Requirements

High school diploma or equivalent, required

One year minimum customer service and/or medical office experience

Physical Requirements

Ability to remain in a stationary, seated, position for 90% of the time, or greater, throughout the workday

Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment

Speaking and hearing ability sufficient to communicate in person or over the phone/headset

Capable of reaching overhead and bending down periodically to acquire paperwork, documents, items in desk, etc.

Occasionally must be able to lift up to 10 pounds when moving boxes/packages inside the office

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Full-time