Arcade Service Technician

Job Description

As an Arcade Service Technician, your days will be active and varied installing, repairing and providing technical support for arcade games throughout the greater US. You’ll have the opportunity to install and support the arcade industry’s newest equipment with all travel related expenses and travel time paid. At Shaffer, our service technicians build a strong sense of camaraderie with each other and take great pride in everything they do.

Responsibilities:

Install and repair arcade equipment across the U.S.

Set up and configure payment kiosks, POS systems, and card readers

Troubleshoot, repair, and maintain existing equipment

Provide post-sale support and training to customers

Communicate professionally with customers and team members

Normal work hours are M-F 8-5 PM while in the office. Overtime likely when traveling.

Ability to travel up to a week at a time across the U.S. (80% of travel during peak season, but average travel is around 50%)

All expenses covered while traveling!

Reporting office location preferred: Columbus, OH.

Position Requirements

Strong communicative skills including both verbal and written

Strong electrical & mechanical aptitude

Ability to troubleshoot equipment circuitry and mechanical assemblies

Computer repair knowledge with basic networking skills

Ability to follow manufacturers installation instructions and program settings.

Dependable and reliable, with the ability to work independently

Detail oriented

Physical Requirements

Lifting an average of 50 pounds

Twisting of body

Constant stooping and bending/squatting

Climbing ladders

Unloading equipment

Walking in and out of locations, as well as, in locations

Why Shaffer:

Shaffer Distributing, established 97 years ago, stands as a national leader in the family entertainment center, arcade and vending equipment distribution industry. As a relationship-focused company, we have earned a superior reputation with major industry customers, vendors, and competitors. With a solid foundation and a growth mindset, we've achieved significant growth in the last 5 years. Our success is rooted in our people, who have created a family-oriented, transparent, and caring environment. We cherish longevity, value work/life balance, and take pride in doing the job right. At Shaffer Distributing, we care deeply about our people and customers, and we live by our core values. We are a 5th Generation family business, owned by our employees and focused on the next generation of success!

Benefits:

Health & Wellness: Medical, Dental, and Vision plans to prioritize your well-being.

Financial Security: Life insurance and 401(k) with 4% company match to secure your future as well as tools and access to advisors to secure your financial future

Stock Ownership – 100% employer funded, no cost to you

Paid time off and holidays

Paid volunteer time

Company paid STD/LTD insurance

Shaffer is an equal opportunity employer and will give consideration to all qualified applicants without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

Next Step: One-Way Video Interview

If you're selected to move forward, the next step is a one-way video interview through Spark Hire. It is a chance to go beyond your resume and introduce yourself, your communication style, and what makes you a great fit for our team. Every interview is personally reviewed by our HR team as part of our effort to make the hiring process faster and more efficient. The sooner you complete your interview, the sooner we can move you to the next step.

Full-time