Security Infrastructure Engineer

Full-time

Description

About ADRM

ADRM is a leading physical security consulting firm with a bold vision to be the most trusted security firm in the industry. We disrupt the security landscape through data-driven risk management, safeguarding critical assets for clients in Financial Services, Bio-Tech, Critical Infrastructure, Higher Education, and Technology & Cloud Infrastructure.

Our work is guided by six core values - Balance, Curiosity, Integrity, Respect, Team, and Trust - and backed by a team that is passionate about protecting what matters most. We move fast, we care deeply, and we do it together.

The Opportunity

This is not a break-fix role. As a Security Infrastructure Engineer at ADRM, you will be embedded as a trusted technical expert for our clients, owning the health, performance, and continuous improvement of enterprise physical security systems across complex global environments.

You will partner daily with client stakeholders, IT teams, and systems integrators to ensure security infrastructure operates at its highest potential. You bring technical depth, strong problem-solving skills, and a client-first mindset.

Requirements

What You’ll Do

Own the daily management, monitoring, and optimization of Access Control and Video Management Systems (VMS) across client environments

Manage service tickets end-to-end, from intake through resolution and quality inspection with a relentless focus on client satisfaction

Prepare and deliver clear, actionable reports on system health and performance trends for client leadership

Collaborate with ADRM teams, client IT departments, end users, and systems integrators to drive successful implementations and upgrades

Proactively identify risks and improvement opportunities across client security platforms before they become problems

Represent ADRM in client meetings and calls with technical credibility and strong professional communication

Support project management activities during system deployments and technology transitions

Participate in client on-call rotation as needed to ensure continuity of service

Travel to client sites as needed to support implementations, system commissioning, and relationship-building

Partner with peers and leadership to maintain client priority lists and track critical path items

Collaborate effectively across global teams and time zones, including coordination with U.S.-based ADRM and client stakeholders as required.

What You’ll Bring

Bachelor’s degree in Computer Science, Information Technology, Criminal Justice, Emergency Management, related field, or equivalent professional experience preferred

3+ years of hands-on experience managing enterprise physical security systems, including Access Control and Video Management Systems

Certification(s) in C-CURE, Genetec, Milestone, Axis, or other leading access control and video management platforms

Experience with physical security system implementations and commissioning

Strong familiarity with visitor management and intrusion detection platforms

Strong working knowledge of Windows OS, Active Directory, networking fundamentals, firewalls, and virtual machine environments

Experience with Office 365 and enterprise IT environments

Demonstrated ability to manage multiple client priorities, service tickets, and deadlines with precision and calm

Excellent written and verbal communication skills - you can translate technical complexity for non-technical stakeholders

Ability to work independently and as part of a collaborative, distributed team

Ability to walk long distances during site visits and commissioning

Why ADRM

Be part of a forward-thinking firm actively reshaping how organizations think about physical security

Work on sophisticated enterprise security environments with a global team of experienced professionals

Opportunity to build deep expertise across leading physical security and enterprise technology platforms

Competitive compensation and benefits aligned with local market practices

A culture built on Balance, Curiosity, Integrity, Respect, Team, and Trust

Meaningful opportunity to grow as ADRM expands its global capabilities

At ADRM, we believe diverse perspectives make us stronger. We're committed to creating an inclusive environment where every team member can contribute and grow